By completing and submitting an electronic order form, you are making an offer to purchase goods which, when accepted by us, will result in a binding contract. Please note that all custom-made orders are final and no returns will be allowed.
After you have placed your order:
You will receive an email to acknowledge your order. It will confirm which products you have ordered. All custom frame order takes 5-7 business days to be completed. When placing large volume frame order, you will be contacted with an estimate completion time.
Returning products after sending
Each product sold through NGFDistributors.com is 100 % Satisfaction guaranteed and all sales for custom work is final unless product has damage or factory defect. Please make sure you provide us with the correct information when placing the order (measurement, color, glass type, etc) If you are not satisfied with the product after receiving it because of a damage of factory error, please contact us to go over possible solutions, replace or refunds.
Pricing and payment
Prices throughout the website are quoted in U.S. dollars, and payment can only be accepted in U. S. Dollars. Packing and delivery costs, if any, will be added to the total price of your purchase. Usually the cost for Shipping and Handling is 25% and an extra fee is added to oversized packages, total shipping cost will be determined by the weight and dimension of the package.
While we make every effort to ensure that the products shown on our website are currently available, we cannot guarantee that this will always be the case. If products you have ordered are unavailable, you will be notified as soon as possible.
Your payment card will be debited for your order at the time the order is placed. By submitting an online order expressly agree not to request a ‘charge back’ of any fees or payments for said orders, and that no dispute with NGFDistributors.com will be raised with or adjudicated by the credit card company. Rather, you agree to contact NGFDistributors.com directly to resolve the issue or obtain a refund pursuant to the product guarantee.
Where an offer mentions that an item is reduced in price, eg: half-price, the discount will be calculated at checkout before any postage or packaging charges are applied.
We currently offer deliver service to Orlando and surrounding areas but for products that require shipping, we will email you as soon as your order has been shipped and will advise of the shipping method (if any) at that time.
Changes to Terms & Conditions for buying products online
We reserve the right to change these Terms & Conditions for buying products online from time to time. If this happens, we will notify you by posting the new Terms & Conditions on the website.